Here's how we get your finished piece to you. Questions about a specific order are always welcome at hello@wovencrown.com.
We ship engraved items to customers within the United States. If you're outside our usual shipping area, reach out before ordering and we'll let you know what's possible.
Orders of $100 or more ship free. Orders under $100 ship for a flat $7.95, shown at checkout before you pay. The $100 free-shipping threshold is based on your order subtotal before tax and discounts.
Every piece is made to order, so production happens before shipping. We begin making your item after payment and ship once it's finished and has passed our quality check. Most orders are made and shipped within 5–7 business days after payment. Large orders, busy periods, or a material that's temporarily out of stock can take longer. If your order won't ship within that window, we'll email you before it's due with an updated estimate — and you can choose to wait or cancel for a full refund.
When your order is on its way, we'll email you the carrier and tracking number. Delivery times depend on the carrier and your location.
If tracking hasn't updated in several days, or it shows delivered but you can't find your package, check with neighbors and your local carrier first, then email hello@wovencrown.com within 7 days of the expected delivery date. We'll contact the carrier and work with you to resolve it.
We package engraved pieces carefully, especially glass. If something arrives damaged, contact us within 7 days of delivery with photos of the item and the packaging, and we'll make it right with a remake. See our Refund Policy for details.
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address that was entered incorrectly, though we'll always do our best to help. If you spot a mistake, email us right away — we can update the address as long as your order hasn't shipped.
Questions about shipping? Email hello@wovencrown.com.