These Custom Work Terms cover how personalized orders work at Woven Crown, so there are no surprises. They go alongside our Terms of Service and Refund Policy.
As you build your piece on our site, the preview shows your design the way we'll engrave it. What you see in that preview when you check out is what we make — so please check spelling, dates and layout carefully before ordering.
The preview shows your design's content and general placement. Screens vary, and real glass, metal, wood and leather catch light differently, so the finished engraving's tone and texture may look slightly different in person.
When you upload a logo or image, you confirm that you own it or have the rights and permission to use it, and that engraving it won't infringe anyone's trademark, copyright or other rights. You're responsible for the content you send us, and you agree that Woven Crown isn't liable for claims arising from artwork you provided. If we have reason to believe you don't have the rights to a design, we may decline the order.
Once your payment goes through, your order goes into production. Most orders are made and shipped within 5–7 business days after payment. Large orders, busy periods, or a material that's temporarily out of stock can take longer. If your order won't ship within that window, we'll email you before it's due with an updated estimate — and you can choose to wait or cancel for a full refund.
Need to change something? Contact us as soon as possible at hello@wovencrown.com. We can often adjust a design before production begins. Once we've started engraving your custom piece, it can't be changed or canceled, since the work is specific to you.
Glass, wood and leather are natural materials, and small variations in grain, tone and finish are part of their character — not defects.
If a finished piece doesn't match your approved design because of something on our end, we'll remake it — see our Refund Policy for how that works.
Questions about a custom order? Email hello@wovencrown.com.