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Questions

Good to know.

Everything about how an order works, what we can make, and what happens if something isn't right.

Ordering & Proofs

How does a custom order work?

Pick your product, upload a logo or type your text, and you'll see your design live as you build it. The live preview is exactly what we make — what you see is what you get, so there's no waiting on a separate proof.

How do I pay?

You pay at checkout, right on our site — card, Apple Pay, Google Pay and more. Your order is confirmed as soon as payment goes through, and we start making your piece.

Is my payment secure?

Yes. Payments are processed by Stripe, a trusted, encrypted payment provider. We never see or store your card details — you enter them directly into Stripe's secure form on our checkout page.

Can I use a discount code?

Yes — enter it in the promo code field at checkout before you pay.

What if I don't like the proof?

Adjust your design as much as you like in the live preview before you order — change the text, swap the logo, start over. What's in the preview when you check out is what we make.

What file should I send for a logo?

Upload a PNG, JPG or SVG up to 2 MB — the higher the resolution, the cleaner the engraving. If your logo is a vector file (AI, EPS or PDF) or larger than 2 MB, email it to hello@wovencrown.com with your order reference and we'll use it. If all you have is a small or blurry file, send it anyway and we'll tell you honestly whether it will hold up.

Do you have a minimum order?

No. One piece is a real order. Bulk and corporate quantities are welcome — reach out for pricing on larger runs.

Can I send my own item to be engraved?

Yes — you can send your own glassware, flasks or jewelry. Email us before ordering and we'll quote engraving-only pricing. We'll always tell you up front if a material or shape isn't a good candidate.

What We Can Make

What can you engrave on?

Glass, stainless steel, pewter, aluminum, wood, leather, acrylic and precious metals. Each material takes a different method — rotary cut for glass, diamond drag for coated metal, hand graving for fine jewelry.

How do you decorate clothing?

Two ways right now: laser-cut leather patches, and heat-pressed vinyl designs. Patches are the premium look — a leather patch reads like a designer piece rather than a printed shirt. Embroidery is coming soon.

When is embroidery available?

Soon. The machine is on its way. Once it's running, hats, hoodies, crewnecks and polos can all be embroidered — and patches can be stitched down as well as pressed. Join the list below and we'll tell you the day it's live.

What size are the leather patches?

Hats are typically 2.5"–3.5" wide. Chest patches on hoodies and crewnecks run 3"–4". Back panels can go much larger. We'll recommend a size based on your design — fine detail needs room to read.

What are the business cards printed on?

UV printing lets us go far past paper — metal, acrylic, wood and more. They cost more than a paper card and they don't get thrown away, which is the entire point.

Time & Shipping

How long does an order take?

Most orders are made and shipped within 5–7 business days after payment. Large orders, busy periods, or a material that's temporarily out of stock can take longer — if so, we'll email you with an updated estimate and the option to cancel for a full refund. Need it by a certain date? Email us before ordering and we'll tell you honestly whether we can make it.

How much does shipping cost?

Orders of $100 or more ship free. Orders under $100 ship for a flat $7.95. You'll see the exact shipping and sales tax at checkout before you pay.

Will I get tracking?

Yes — when your order ships, we email you the carrier and tracking number.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address, where required.

Do you ship internationally?

Not right now — we ship within the United States only.

Can I pick up locally?

Not at checkout — every order ships. If you're local and have a special situation, email hello@wovencrown.com and we'll see what we can do.

If Something's Wrong

What's your return policy?

Custom work can't be resold, so we don't take general returns — which is exactly why the proof step exists. If we made an error, or the piece arrives damaged, we remake it at no cost. That's not a policy loophole; if it isn't right, it isn't finished.

What if my engraving doesn't look like the proof?

Tell us. Send a photo. If it doesn't match what you approved, we remake it.

Can I cancel or change my order?

Email us right away at hello@wovencrown.com. If we haven't started engraving, we can change your order or cancel it for a full refund. Once engraving begins, the order is final.

My package is late or missing — what do I do?

Check your tracking first. If it hasn't moved in several days, or shows delivered but you can't find it, email hello@wovencrown.com within 7 days of the expected delivery date and we'll work with the carrier to sort it out.

How do I care for an engraved piece?

Engraving is cut into the material, so it won't fade, peel or wash off. Hand-wash engraved glassware to protect the glass itself, not the engraving. Leather patches should be kept out of the dryer — wash inside out, hang dry.